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Green Valley Ranch Resort Las Vegas
2300 Paseo Verde Drive
Henderson, NV 89012 INFOPICTURESBOOK
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Green Valley Ranch Resort Hotel in the city of Henderson. Below, please provide us with some feedback that we can offer other potential guests at the
Green Valley Ranch Resort Hotel, or take a look at the reviews so you, the guest or visitor can make a more informed decision.
Green Valley Ranch Resort Hotel Reviews
Very Poor Service.....Do Not Stay at this Hotel
Date:
01/26/2005
We selected this hotel as it is a member of the Leading Hotels of the World and we have had favorable experiences in hotels carrying this distinction.
I have never had a worse experience.
We reserved 2 adjoining rooms several months in advance. Upon arrival (3:30 p.m.) we were shown to a room and told the room next door (not adjoining) would be ready soon. Three hours and several complaints to the Assistant Manager, I was told that they did not know when the room next door would be ready, and offered me a room down the hall. I objected. They finally moved us to another section of the hotel with adjoining rooms (8:00 p.m.)
The next day we were gone all day returning to the rooms at 4:00 p.m. to find that neither had been cleaned. I called housekeeping and was informed that the housekeepers left at 4:30. I again called the Assistant Manager, who dispatched a housekeeper to the rooms. Upon arrival, the housekeeper asked me "Do you want the sheets changed?"
using a tone clearly indicating that it would be a bother to do so.
We cut our trip short by a day, and I had to call the valet 3 times to have our luggage picked up. It took 1 hour.
This is a poorly managed hotel with no concept of customer service.
Do not stay at this hotel.
Reviewer: Hal, St. Louis, Missouri
Rated By User: 0.5 stars
Sample User Review
Incredible hotel and top
notch service!
Date: 06/24/2004
The Green Valley Ranch Resort Hotel located at 2300 Paseo Verde Drive provides some great amenities
Hairdryer,In Room Safe,TV, in rooms. You can also be sure to have great services provides in and around the property such as
Pets Allowed,Pool,Lounge,.
Reviewer:
Matt
Allen, Ocean City, Maryland
Rated by User:
3 stars
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